Resurgens Orthopaedics

Patient Reception Specialist

Job ID


The Patient Reception Specialist is tasked with checking in a patient, collecting patient copayments, patient registration, handling medical records.  He or she is also responsible for performing a variety of office administration tasks. 





  • Greets patients and visitors to the practice in a professional and welcoming manner
  • Distributes registration forms, financial agreement, privacy policy, benefits assignment and other patient documents.
  • Registers patients in the practice management system/EMR by entering information given verbally or on registration forms
  • For existing patients, validates that existing demographic information is correct; updates as necessary
  • For new patients, completes and/or updates patient record initiated by scheduler
  • Ensures patient is registered to use the patient portal; distributes marketing materials as necessary
  • Collects paper documentation brought in by patient and imports them into Electronic Medical Records system
  • Collects and scans identification and insurance cards
  • Confirms insurance information; updates information as needed
  • May obtain medical treatment authorizations and other pre-authorizations at time of appointment (if not available, contacts financial benefits team)
  • Make patient aware of their financial responsibility based on their benefits at the time of check-in
  • Backs up check-out specialist as necessary; may serve as a backup for other administrative roles
  • Performs miscellaneous administrative or reception duties such as directing visitors (drug reps, salespersons, etc.) to the appropriate individual within the practice.



  • 1-2 years of Medical Front Desk experience preferred;
  • High school degree or equivalent;
  • Excellent written and verbal communication skills;
  • Excellent customer service skills
  • Experience utilizing an Electronic Health Records system



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