Resurgens Orthopaedics

  • Patient Reception Specialist

    Job Location US-GA-Fayetteville
    Job ID
  • Overview

    Resurgens Orthopaedics is the largest orthopedic healthcare organization in the Atlanta area. While this is true, it is the aspiration we have for our patients and communities that keeps us moving forward...reaching higher...and imagining anything is possible. Our work is to help patients thrive in their everyday lives.


    With 24 locations in the Atlanta area, we have many physicians named Top Doctors in Atlanta, have won a Top Employer status with the Atlanta Journal Constitution for 8 years in a row and have multiple recognitions for our community service programs. We are passionate about what we do!


    We are seeking people to play the vital role of Patient Service Specialist where you are the VIP of First Impressions and can become part of our award winning team! 







    • Greets patients and visitors to the practice in a professional and welcoming manner
    • Distributes registration forms, financial agreement, privacy policy, benefits assignment and other patient documents.
    • Registers patients in the practice management system/EMR by entering information given verbally or on registration forms
    • For existing patients, validates that existing demographic information is correct; updates as necessary
    • For new patients, completes and/or updates patient record initiated by scheduler
    • Ensures patient is registered to use the patient portal; distributes marketing materials as necessary
    • Collects paper documentation brought in by patient and imports them into Electronic Medical Records system
    • Collects and scans identification and insurance cards
    • Confirms insurance information; updates information as needed
    • May obtain medical treatment authorizations and other pre-authorizations at time of appointment (if not available, contacts financial benefits team)
    • Make patient aware of their financial responsibility based on their benefits at the time of check-in
    • Backs up check-out specialist as necessary; may serve as a backup for other administrative roles
    • Performs miscellaneous administrative or reception duties such as directing visitors (drug reps, salespersons, etc.) to the appropriate individual within the practice.






    • 1-2 years of Medical Front Desk experience preferred;
    • High school degree or equivalent;
    • Excellent written and verbal communication skills;
    • Excellent customer service skills
    • Experience utilizing an Electronic Health Records system




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