Resurgens Orthopaedics

  • Regional Appointment Scheduler

    Job Location US-GA-Roswell
    Job ID
    2018-3059
  • Overview

    Responsible for scheduling patient appointments using appointment scheduling software.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

    • Accepts incoming patient phone calls and uses software to schedule patients;
    • Triages patient needs for timeliness of appointments based upon pre-determined criteria;
    • Determines which physician to place patient with based upon pre-determined criteria;
    • Retrieves internet appointment requests and phone message requests and places outbound calls to patients for scheduling of appointments;
    • Gathers insurance information and patient personal data;
    • Communicates and collaborates with providers and provider staffs to ensure patient scheduling needs are met.

    Qualifications

    EDUCATION AND EXPERIENCE

     

    • High School diploma or equivalent is required.
    • Six months appointment scheduling experience in a healthcare setting preferred.

     

    SKILLS/ABILITIES

    • Computer skills required
    • Strong customer service
    • Ability to communicate clearly and concisely in all written and oral communications, including email
    • Strong organizational skills with great attention to detail
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
    • Demonstrated conflict management skills
    • Ability to handle a fast paced and always changing environment 

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