Resurgens Orthopaedics

  • Regional Appointment Scheduler

    Job Location US-GA-Snellville
    Job ID
    2018-3106
  • Overview

    Resurgens Orthopaedics is the largest orthopedic healthcare organization in the Atlanta area. While this is true, it is the aspiration we have for our patients and communities that keeps us moving forward...reaching higher...and imagining anything is possible. Our work is to help patients thrive in their everyday lives.

     

    With 24 locations in the Atlanta area, we have many physicians named Top Doctors in Atlanta, have won a Top Employer status with the Atlanta Journal Constitution for 8 years in a row and have multiple recognitions for our community service programs. We are passionate about what we do!

     

    We are seeking people to play the vital role of Patient Service Specialist where you are the VIP of First Impressions and can become part of our award winning team! 

     

     

    Responsibilities

    • Accepts incoming patient phone calls and uses software to schedule patients;
    • Triages patient needs for timeliness of appointments based upon pre-determined criteria;
    • Determines which physician to place patient with based upon pre-determined criteria;
    • Retrieves internet appointment requests and phone message requests and places outbound calls to patients for scheduling of appointments;
    • Gathers insurance information and patient personal data;
    • Communicates and collaborates with providers and provider staffs to ensure patient scheduling needs are met.

     

    Qualifications

    EDUCATION AND EXPERIENCE

     

    • High School diploma or equivalent is required.
    • Six months appointment scheduling experience in a healthcare setting preferred.

     

    SKILLS/ABILITIES

    • Computer skills required
    • Strong customer service
    • Ability to communicate clearly and concisely in all written and oral communications, including email
    • Strong organizational skills with great attention to detail
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
    • Demonstrated conflict management skills
    • Ability to handle a fast paced and always changing environment 

     

     

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